National Consumer Promotion Point Redemption

Core Issue:

  • How long do redemption products take to ship?
  • Redeem National Consumer Promotion points
  • Wolf Gourmet redemption process


The National Consumer Promotion is only available in the United States at this time.

Use the online NCP Redemptions Website to redeem promotion points, or mail in the NCP Mail-In Redemption Form.

  1. Once the purchased Sub-Zero and Wolf products are installed, open the website above.
    • The serial numbers and the invoice are required.
  2. Register the products.
  3. Click "Begin your Redemption."
    • Redemption orders ship within 8-12 weeks of placing the order.
    • All approval and update emails will be sent from the Sub-Zero and Wolf Customer Service address
    • Redemptions can only ship to a single shipping address.
    • Points cannot be saved, and must be redeemed all at the same time.
    • A confirmation email will be sent in 24 hours.

Any qualifying package purchased and installed by 12/31/2019 will have until 9/30/2020 to submit a claim.

For online submission issues or to change a shipping address, contact the Sub-Zero Customer Care Team at, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

Thank you for your request. A Customer Care representative will contact you.

An error occurred. We were unable to submit your request.

Related Questions

Customer Service

We're Standing By With Answers

Whether you’re shopping for appliances or have questions about those you already own, we’ve got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

Call us at (800) 222-7820

Customer Care and Support