Whether you're shopping for appliances or have questions about those you already own, our Customer Care team has a reputation for service that's as exceptional as our products. They're based in Madison, Wisconsin, just steps from our factory, and are standing by to provide expert, friendly, problem-solving support.
Frequently Asked Questions
Factory Certified Service
Our technicians are independent professionals; handpicked, rigorously screened, and trained by Sub-Zero, Wolf, and Cove. Their demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. This includes our commitment to providing white-glove service while in your home.
Competitive Rates And Authentic Hardware
Factory Certified servicers provide true worry-free service at fair, competitive rates. They only use genuine Sub-Zero, Wolf, and Cove parts for your appliances and have many of them on hand for a faster resolution to your appliance needs. These parts are designed and tested to ensure optimum performance and are all covered by a comprehensive one-year replacement warranty.
Service You And Your Appliances Deserve
As specialists in Sub-Zero, Wolf, and Cove equipment, we appreciate the fine homes and busy lives of our customers and go out of our way to minimize disruption to your household and your schedule.
Your servicer will make sure to thoroughly explain the problem before servicing your appliance. For every service call, it is our goal to provide results that ensure your satisfaction
Coverage under Sub-Zero, Wolf, and Cove manufacturer warranties begins on the date of your products’ original installation. The warranties apply only to products installed for normal residential use.
Parts and Accessories
Select accessories for your Sub-Zero, Wolf, and Cove products are available online. For the fullest selection of factory parts – including oven grates, racks and knobs – contact a Factory Certified Parts distributor.
Product Support Documentation
Find detailed documentation for the installation, use and care of Sub-Zero, Wolf, and Cove products, including online copies of the manuals that shipped with your appliances.
Classes and Events
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Our official Sub-Zero, Wolf, and Cove showrooms hold regular cooking demonstrations and instructional classes. There are no events currently scheduled in your area, but new classes are scheduled regularly. Contact the showroom to find out about upcoming hands-on learning opportunities, or to schedule a free, private appliance consultation.Discover Your Showroom