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You expect the best—here’s what we’re doing to deliver

To Our Valued Customers,

We are delighted to see our owners’ homes become the cornerstone of daily life, the backdrop for unforgettable moments worth sharing, and places of a true self-expression. We are proud to serve you as you craft those exceptional spaces, and we continue to take our mission to deliver high-quality products and experiences extremely seriously.

We have worked tirelessly to successfully remedy many of the issues originally responsible for disrupting our ability to produce. Output at our facilities continues to grow with investments made in people, equipment, facilities, and technologies to increase our capacity on all product lines. Our teams have effectively reduced lead times for many product categories and have addressed several supply constraints as we maintain our full product offering. Unfortunately, our ability to deliver remains disrupted due to a handful of new supply shortages that are affecting specific product families. We are acutely aware of this impact and offer our sincere apologies for any inconvenience you have experienced during this time.

To ensure we deliver the best-in-class experience you expect from our brands, we continue to take considerable action to respond to and mitigate ongoing setbacks. We are making strategic and significant investments in:

  • Increased production talent acquisition
  • Equipment, technology, and infrastructure
  • Enhanced quality checks
  • Adjusting our global supply chain and logistics strategy

Our brands will not waver in quality standards or rigorous testing processes regardless of the challenges presented in recent years or moving forward. We will continue to strive to improve on our product availability, provide clear and timely communication with our consumers and partners, and ultimately deliver our products to you as quickly and as seamlessly as possible.

If you have placed an order and wish to inquire on timing, please contact your Sub-Zero, Wolf, and Cove retailer—they have the most current information on your order with which to assist you. Please call Customer Care at (800) 444-7820 with all other questions or concerns.

Thank you for choosing Sub-Zero, Wolf, and Cove, and for inviting our brands into your homes—it is an honor we do not take lightly. We remain eager, poised, and are actively working to better meet your needs and exceed your expectations.


The Sub-Zero Group Family
Sub-Zero Group, Inc.